FAQs

❓ Frequently Asked Questions – SKYMOON 🌙

At SKYMOON, we strive to provide excellent customer service. Below are answers to some of the most frequently asked questions. If you need further assistance, please feel free to contact us.

1. How do I place an order? 🛒

To place an order, browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you're ready, proceed to checkout, where you'll need to provide your shipping details and payment information to complete your purchase.

2. What payment methods do you accept? 💳

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay and Google Pay for secure transactions

3. Do you offer worldwide shipping? 🌍

Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times will vary depending on your location, and this will be visible during checkout.

4. How long will it take for my order to arrive? ⏳

Shipping times depend on the delivery destination. Orders typically take 5-10 business days for domestic delivery and 7-21 business days for international orders. You will be notified when your order ships.

5. Can I change or cancel my order after placing it? 🔄

Once your order has been processed, it cannot be modified or canceled. However, please reach out to us at info@skymoonshop.com as soon as possible, and we will try our best to assist you.

6. Do you accept returns or exchanges? 🔁

Yes, we accept returns and exchanges within 7 days of receiving your order. For detailed instructions, please check our Return & Refund Policy.

7. How can I track my order? 📦

Once your order ships, we will email you a tracking number. You can use this number to track your shipment directly on the carrier’s website.

8. What should I do if I receive a damaged or incorrect item? ⚠️

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Send us a photo of the item, and we’ll assist you with a replacement or refund.

9. Do you offer discounts or promotions? 💸

Yes! We offer exclusive discounts and promotions regularly. To stay updated, sign up for our newsletter or follow us on social media.

10. Can I apply a discount code to my order? 🔑

Yes, you can apply a discount code during checkout. Simply enter the code in the Discount Code field, and your discount will be applied to your total order.

11. Is my personal information secure? 🔐

Absolutely. We value your privacy and use industry-standard encryption to ensure that your personal information is kept secure. Please check our Privacy Policy for more details.

12. How do I know if an item is in stock? 📊

Availability is displayed on each product page. If an item is out of stock, you can sign up to receive an email notification when it becomes available again.

13. How do I reset my password? 🔑

If you’ve forgotten your password, go to the login page and click on “Forgot Password.” You will receive a link to reset your password via email.

14. Can I track my order after it has been shipped? 🧳

Yes! Once your order has been dispatched, you’ll receive a tracking number by email. You can use this to monitor your package's journey directly through the carrier's website.

15. Can I change my shipping address after placing an order? 🏠

Once an order is confirmed, we are unable to change the shipping address. However, contact us immediately at info@skymoonshop.com, and we’ll do our best to assist you before the item ships.