FAQs
β Frequently Asked Questions (FAQs) β SKYMOON SHOP
π Welcome to SKYMOON SHOP! Weβre here to make your shopping experience smooth and hassle-free. Below are some commonly asked questions to guide you. If you still need help, feel free to contact us anytime!
π ORDERS & PAYMENTS
1οΈβ£ How do I place an order?
π Step 1: Browse our store and pick your favorite products.
π Step 2: Add them to your cart and proceed to checkout.
π Step 3: Enter your shipping and payment details.
π Step 4: Confirm your order and wait for a confirmation email.
π Step 5: Sit back and relax! Weβll handle the rest. π
2οΈβ£ What payment methods do you accept?
We accept secure payments via:
π³ Credit/Debit Cards (Visa, Mastercard, AMEX)
π° PayPal
π² Apple Pay / Google Pay
π‘οΈ Other secure payment gateways
3οΈβ£ Can I cancel or change my order after placing it?
πΉ Orders can be changed or canceled within 12 hours of placing them.
πΉ Once shipped, modifications are no longer possible.
π© Need changes? Email us ASAP at info@skymoonshop.com!
π SHIPPING & DELIVERY
4οΈβ£ Do you offer worldwide shipping?
π Yes! We proudly ship worldwide, including:
β
USA
β
Australia
β
Canada, UK, & Europe
5οΈβ£ How long does shipping take?
π¦ USA: 5 -8 business days
π¦ Australia: 3-8 business days
π¦ Canada & UK: 7-12business days
π¦ Europe & Other Countries: 6 -9 business days
β³ Processing Time: 1-3 business days before shipping.
π Need your order faster? Express shipping will be available soon!
6οΈβ£ How do I track my order?
π Once your order ships, youβll receive a tracking number via email.
π Use our Order Tracking Page to check real-time updates.
π RETURNS, REFUNDS & EXCHANGES
7οΈβ£ What is your return policy?
π‘οΈ Hassle-Free Returns! We offer a 30-day return policy for unused items in original packaging.
8οΈβ£ How do I request a return or refund?
1οΈβ£ Email us at info@skymoonshop.com with your Order Number.
2οΈβ£ Weβll provide return instructions.
3οΈβ£ Ship the item back to us (return costs may apply).
4οΈβ£ Get your refund or replacement within 5-7 business days.
π Damaged or wrong item? Contact us within 7 days for a free replacement!
π¦ PRODUCT & STOCK AVAILABILITY
9οΈβ£ Are your products always in stock?
We restock frequently, but popular items sell fast! If a product is out of stock, weβll notify you and provide alternatives.
π Do you offer bulk discounts?
Yes! For wholesale & bulk orders, email us at info@skymoonshop.com for exclusive pricing.
π SECURITY & PRIVACY
1οΈβ£1οΈβ£ Is my personal information safe?
π‘οΈ 100% Secure! We use SSL encryption to keep your data safe. Your payment details are never stored.
1οΈβ£2οΈβ£ Do you share my data with third parties?
No! We respect your privacy and never share your personal details.
π CUSTOMER SUPPORT & CONTACT
1οΈβ£3οΈβ£ How can I contact SKYMOON SHOP?
π§ Email: info@skymoonshop.com
π Facebook: SKYMOON SHOP
π Instagram: @skymoononlineshop
π¬ Customer Support Hours:
π Monday - Friday: 9:00 AM - 6:00 PM (EST)
π Saturday - Sunday: 10:00 AM - 4:00 PM (EST)
π ADDITIONAL FAQS
1οΈβ£4οΈβ£ Do you ship to the USA and Australia?
YES! We ship quickly and reliably to both USA πΊπΈ and Australia π¦πΊ.
1οΈβ£5οΈβ£ Can I change my shipping address after ordering?
π‘ Address changes can only be made within 12 hours after ordering.
1οΈβ£6οΈβ£ Do you offer express shipping?
π Coming Soon! Stay tuned for faster delivery options.
1οΈβ£7οΈβ£ Do your products come with a warranty?
Some items come with a manufacturerβs warranty. Check product descriptions or email us for details.